Registration of new members of bpjs Kesehatan : BursaLoker

Using bpjs Call Center Access 4 healthcare features

The era of digitalization has changed the lifestyle of people, one of whom is in accessing BPJS call centers.   If in the past consumers or BPJS members had to visit the nearest branch, now there is no need to come directly, as there are various alternatives to accessing support services.

Especially in the midst of the pandemic, activities outside the home are limited and many offices prefer to empower their employees at home. Minimizing operational activities in the office will certainly have an impact on the services offered to consumers. Therefore, many services are redirected to online methods.

You may have a question as to whether this phone service can be helpful, especially in accessing the best health services. In fact, having a help centre really provides a lot of comfort for consumers, especially for those participants who pay the fees. Because there is no need to come and visit the branch.

With the BPJS call center as a centralized support service, participants can take care of social security without worrying about not being served or having to face an infectious queue. The services of the BPJS Support Center can be contacted via the line: 1500-400 and free access every day for 24 hours.

There are 4 facilities that can be accessed through this help center, namely registration, data change, information services and complaints and medical consultations. If you have any of these issues, then you can directly call the emergency phone line number to get help. Here is an additional explanation of the help desk services.

Registration of new members of bpjs Kesehatan

In order to obtain membership of the Agency for the Organization of Social Security in the Field of Health, you must first register. The registration process usually requires potential registrants or their representatives to go directly to the organiser’s office and follow the direct registration procedure. However, this is not currently possible, so it must be done through the help center.

You can use the registration facility via the hotline available at any time to register. The BPJS call center will serve the registration process according to the procedures performed, such as in the direct office, so you do not have to give time if you choose to register through this help center.

Some of the things needed as data for the registration process are family card numbers, national identity numbers (KTP), active phone numbers,  active email  addresses, and bank account numbers.   After entering the information through customer service, then determine the choice of health facilities.

In choosing a sanitary unit, it must be adapted to the needs and abilities. Because each type of health facility will have different contributions. For this, you need to check how much the contribution is paid for each facility. Then, check the email to see the virtual account number when the registration is successful.

The BPJS call center offers the possibility to make new registrations for participants and their dependants. For example, you have dependent children and a wife or husband. It can even add parents, siblings or other families who are addicted.

Change the data of paid independent participants

Another problem that often forces a user of a national health insurance card to come to an official branch to take care of it is when he wants to change the data in his membership statement. Changing participants’ data can be done online, especially when using a mobile app.

If you are unable to use the mobile app, another way you can do this is to contact your helpdesk. Participants can change dates such as member identities, health facilities, selection of hospital class classes, and other membership issues such as address changes.

The use of the BPJS call center as a support service changes the data of the participants, has requirements that must be met, namely the membership must be held for more than 90 days in a single type of medical facility if you want to change the type of medical facility or change the identity data of the participants.

You can also change the level of the care class to the requirement that only participants who pay dues have a chance to  change. Additional clauses in the requirements, participants must be registered at least 1 year on the same class of care. Payment of contributions must be paid without arrears during the registration period.

The deadline for changing the data during the request period is 1 to 7 working days. You can check the changes by going to the site or using the app, you can also contact the help center so that you can get the latest information from the data changes you made.

Health consultation for all participants

Data recording and changing is part of the bureaucracy that can be cared for with the BPJS call center.   However, this is not the whole function of the help center. You will also have the opportunity to do a health checkup through the direct request of the doctor.

This consultation service provides an opportunity to ask various things about health that have been a question mark in you. There are services from general practitioners to help you answer the questions, as well as specialists for a more specific management of diseases.

This service is also available 24 hours, so when faced with confusion about health conditions, members can immediately consult by phone, without directly visiting a doctor’s office. This service applies to all members of the BJP, both independent and non-independent.

Accessing health information and consultations through the BPJS call center is an effort to provide free medical consulting services to facilitate members’ access so that they can get the best services at any time. Especially in today’s digital age, this health feature is increasingly important and very useful for the community, since access is quick and easy.

Centralized Information and Complaints Service

There are many functions of the Help Centre that facilitate access for members, including the provision of information services. If you are experiencing confusion about various aspects of membership, such as membership, how to pay the fees, how to take care of the medical facilities, then it is necessary to take the policy of contacting the help center.

Especially if you are a new member who does not understand how to bpjs membership and has many questions. The existence of the BPJS call center will provide real assistance and detailed explanations of everything related to your membership. A help center will be the best way to get accurate information.

Not only do you provide accurate information, you can also complain about the problems you are facing. For example, membership that is inactive, even if it has been registered for more than a week, so that members cannot access health facilities. This problem must definitely be solved immediately, since the pain happened unexpectedly.

In addition, the issue of fees that can not cover all the costs of the hospital, so you have to still pay. This is often due to the lack of information provided by the Kesehatan BPJS or the lack of knowledge of the members regarding the sanitary facilities in the payment request section.

The complexity of the flow of BPJS Kesehatan services is sometimes also an obstacle, which makes members often have problems with the bureaucracy of services or services by level in hospitals. When this problem occurs, you can use the Help Center to make it easier to deal with the problem.

When you encounter problems when claiming BPJS Kesehatan, you should not panic, especially when you emotionally arrive at the hospital, causing new problems. The thing to do is to ask for help through the help center and then solve the problem. There is no need to go to the branch, as the call center can help you.

The existence of the 1500 400 help center service is a very profitable thing for the members. a systematic, fast, reliable and contactable service at any time provides a breath of fresh air for participants. From now on, if you need information, bureaucratic access or medical consultations, you can contact the BPJS call center.

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