Before going to the Sennheiser Service Center, identify the problem
Sennheiser not only presents quality products, but also provides sennheiser services to its customers. This service is offered to solve the problem of your audio device. We recommend this service, which is used when you use products of this brand.
Not only are they more familiar with the product, the quality of the technicians who have it is already licensed by the company. Because they are fully responsible for the quality of the product. So they’re unlikely to disappoint customers with unqualified technicians.
Another advantage when using the services of a sennheiser service center is that complete spare parts are owned. When it requires replacement of components, you don’t have to worry about their quality and fit. Another advantage, the price of the service is willingto be a cheaper, because it is part of the product service.
But before you go to the sennheiser service center to get the service, you should first determine if the product really needs repairs. Sometimes users do not know the truth that the goods are in good condition. Here are the ways that can be done to identify the condition of one of the products of them, headphones.
Identify headphone problems before going to the Sennheiser Service Center
Before you press the button and change the settings, see if you find the cause of the problem. It may be that the problem comes from another device such as a mobile phone or an application used by the sound source. Therefore, it first uses headphones on other devices. Whether it can function properly or not. make sure that the other device can function properly.
You can also use wired headphones or copy Bluetooth headphones. The last way is to try to install other products if you have them. If the condition is normal, it means that your headphone is in good condition. If the condition remains bad, you’ll need to look again for the problem you’re facing.
If the headphones can’t be connected to Android, they’re usually the easiest to fix. First, you need to check the manual first. Because some headphones automatically go into pairing mode when used for the first time.
If the headphone does not appear on the device, it may be necessary to read the manual to put the data into pairing mode. There are also headphones that require the power button to be pressed for a few seconds. But some mainly have a control center, have their own methods.
Other ways to use for early identification
You need to make sure that between the warkat is not connected to other headphones. There are some headphones can beconnected to some devices while others can’t. Therefore, the settings can come from the device that was paired for the first time. Therefore, first disconnect and then automatically return to the start mode.
Another way is to disconnect other headphones with the same tone. Make sure the phone is not connected to another pair of headphones in the room. Because they automatically connect when the network is turned on when it’s still in range. The first action is to remove the old bluetooth device from the phone.
The next issue to be looked at before going to the sennheiser service center, mscarycharge the battery when the battery is low, there may be problems during installation. There are even cases of headphones staying on when in charge. This means that the battery remains sucked up faster than expected. try connecting and charging the battery before using it.
Make sure both devices are compatible, as there are some headphones or devices that have been reviewed and improved. To illustrate, the latest devices use Bluetooth 5. 0 can usually connect to most of the 5.0 devices you own. But there are also people who can’t connect, carteafter the latest model. Check these points to make sure the two devices are compatible with each other before contacting the sennheiser service center.
Looking for problems in case of distortion
If you can insert a headphone, but it doesn’t produce good audio, the music quality might be lower than it should be. It can also be some problems that occur with the wireless connection. Check the music source before looking for the next troubleshooting. Make sure that static electricity is not linked to the music source.
It is also possible that youare working on mp3s with a low bitrate. Another possibility is that your streaming service is set by default. You can see it by using a different bluetooth. Indicate whether you are in good shape.
To check other masalah, coba turn off, turn off bluetooth, disconnect all pairs of headphone, turn off the phone, reebot, and pair it again from the beginning.
If you hear music in a room, it might be too far away. It can also have too many obstacles on the track. In addition, it is interrupted with other networks that use Wi-Fi and other connections.
If you have a wireless or wire-fr ee function, you’re probably listening with only one earbud at a time. But you have to do it a certain way. For example, by entering dual mode and using only 1 earbud. Ketika will make a connection between the two the results are not good. Refer to the manual for the correct procedure for listening with one earbud.
To obtain the best quality, it needs to update the firmware periodically. By using the official application and updating the firmware as a whole, the quality will improve. It is also possible that using an accompanying application can solve the problem.
If you have an application, try disabling the add function and, for example, equalizer, noise reduction and other processing can cause distortion. You even need to turn off the phone’s built-in programs , such as Samsung’s voice customization feature .
To get good quality, electronic devices usually use a choice of HD audio code or codec that you can turn on or off. But the two are connected to different codes. to see if the audio improves, match the code.
If you’re trying to use a headphone PC, you might have 2 types in windows sound settings, 1 for stereo, 1 for phone calls. Turn off one of them to get stable headphone sound quality. To turn it on, click on the speaker icon, compressthe audio and make sure to select the headphones.
Looking for problems when using with 1 earbud
Before contacting the sennheiser service center, a problem also occurs when listening to music with 1 earbud, which is the problem. Reconnect the earbuds to restore the connection between the two. If necessary, turn everything off and then on again. So it will try to find a new connection between the two.
As we explained earlier , models often have a special tub method for just listening, and it’s possible that you accidentally entered a double setting yourself.
Try removing and re-pairing them all with mode 1 or double. if you still don’t get the best quality, go back to the manual to get the best recommendations up and running.
The above actions confirm if the problem is occurring with the headphones or if there are problems outside of the headphones. If problems occur during use, improve the use toget a good quality. But if the quality does not improve, there is a problem with the headphones, please contact the sennheiser service center.
If this happens, you will need the services of the sennheiser service center to describe the verification. Contact the best technician and closest to your location. To get annnyes, please contact the customer service you can get on the Indonesian site.
Please submit your complaint, get information about the handling of the nearest technician. When you meet a technician, you should ask for the description of the condition in advance. How much does it cost and the processing time. If it is felt that the costs are still affordable, you can solve this. But when baiya is not much different from buying new, it is better to buy new. It is also important to ensure that the damage is part of the handling of the sennheiser service center for warranty or not.