Goods arrive late? Contact the JNE call center as follows!
If you frequently use JNE expeditions, just contact the JNE call center when you encounter problems with the delivery of goods. JNE is actually a company founded in 1990 that serves the public in the field of customs services, especially imports.
This transportation and logistics company is actually quite well-known in Indonesia and is even often used as one of the best options for online buying and selling transactions. Products and services from JNE are also very diverse, from JNE Express, JNE Logistics to JNE Freight.
If you’re shoppingonline, you’ll usually be asked to choose an shipping to deliver the item when you check out. There are so many e-commerce companies that use JNE’s expedition services because they are experienced and rarely have problems, even you always use JNE, right?
What if the goods then suddenly do not arrive, even if the estimated delivery time has passed? In addition to contacting the JNE call center , you can actually track online to find out where the goods are located. But in this article we are really going to discuss ways to connect with JNE CS.
Check receipts with other sites
When you shop online, you usually see the receipt number listed and can check the receipt number. Although it is indeed in e-commerce, it has been seen that the process of sending these goods has reached where and elsewhere.
However, sometimes there are some barriers that cause the tracking of the e-commerce confirmation number not to be updated. From there, you can check using the JNE official website. However, if the official website has not been updated or there are technical problems, you can use other income control sites.
Some of the recommended income control sites to use are resi.id by going to the main page of resi.id page, then typing the receipt into the package, pressing Enter, and then following the additional instructions. You’ll see the status of your package, or you can also check on other sites, such as:
- com
- id
- com
If you’ve checked various revenue control sites but still don’t see your package status update, you can contact the JNE call center. There are many ways you can file a complaint or just find information about the delivery of a package.
You can do this in several ways to connect directly to JNE’s customer service, via the email address provided, by contacting JNE’s social media accounts, and through the hotline or phone number provided service. In fact, you can also visit the Ask Joni site and come directly to headquarters.
Contact the JNE call center via email
This method is often carried out because it is simpler, since you also do not have to spend a lot of money. So, just send an email to the official email address of JNE, which is customercare@jne.co.id about the complaint you want to report, and the tip is to send it in the correct format.
When sending an email, do not leave the part in question blank, the correct format is the subject of the body with a complaint, for example, “problematic package”, and then fill in a clear description or explanation of the problem you are facing in the body of the email. You should use the list of obstacles to make it easy for CS to understand.
In the description section, be sure to attach the recipient’s name, sender name and active mobile phone number. If necessary, you can also attach a photo as proof that you are actually having problems with the package being sent. So you don’t have to contact the JNE call center on the hotline, you can do it first via email.
After sending the email, you just need to wait for a response from cyous to the mer service, where the duration depends on the queue. It is possible that in a few minutes your administrator can read and reply to your email. It can also wait a few hours or a few days.
Direct management via JNE social media accounts
In addition to the above method, namely sending complaints via the email address provided, you can also send messages through JNE social media. but make sure in advance that JNE’s social media message is indeed his official social media account. In fact, it is reported that filing complaints through social media accounts is faster than email.
JNE’s official social media accounts are Facebook @JNEpusat, Twitter @JNE_id and Instagram @jne_id. Keep in mind that the JNE call center on social media accounts consists of three accounts, namely Facebook, Twitter and Instagram, so the rest opens official JNE social media accounts, so you have to be careful.
Moreover, he was recently angry about the accumulation on behalf of certain companies or expeditions. So really make sure that the social media account is the official JNE account to minimize the occurrence of adverse events. Then how to send a complaint through a social media account?
Just send a message to one of the official social media accounts, and the format can be likened to sending a complaint by email. You need to attach the sender’s name, the recipient’s name, the confirmation number, and the mobile phone number that is still active, and provide an explanation of the problem that is occurring.
Access to the JNE call center on the Ask Joni website
Another option is through the Ask Joni page. This site is a special site that is actually provided by JNE so that customers or customers can more easily convey problems. How to file a complaint on the Ask Joni site is also very simple, namely:
- The first step is to open the Ask Joni page in https://www.jne.co.id/id/hubungi-kami/ask-joni
- You can then fill in the required details such as name, address and mobile phone number
- In the subject column, you can select customer service
- In the message field, you can fill in a complaint that occurs or tell it
- Then click send message
Just like when you contact a call center service via email or j&t social media account, make sure you also enter the confirmation number, sender name, and recipient name so that JNE can track or control the location of the package. As for the answer from the Ask Joni site, you can get an answer from the specified mobile phone number.
Therefore, in the mobile number column, fill in the number that is still active or the number used when sending the package to make it easier for JNE to contact you again. In fact, in addition to the above methods, you can also contact the JNE call center through the hotline service or call directly.
The hotline number from JNE is 021 29278888, where you can call the number and wait for the operator to receive the call, and then press the extension button to connect to the handling department. You can then communicate both ways through the hotline service.
But unfortunately, the reason why the hotline service is rarely used is because if you call the indicated number directly, you may be charged a phone fee depending on the provider used. I wonder whether consumers prefer to lodge complaints with the JNE call centre via email or social media accounts.